Refund & Cancellation

Last updated on 22 July 2025

At Luum, we prioritize customer satisfaction and aim to provide a clear and straightforward policy regarding cancellations and refunds. Please review our 90 day money-back guarantee.

Cancellations:
You may request a cancellation by contacting us through our Contact Us page. Please note that cancellations can only be processed if the order has not yet been shipped. Once an order has been shipped, cancellation is no longer possible.

Refunds and Returns:
We offer a 90 day return policy from the date of delivery. If you are not satisfied with the quality of the product, you must contact our Customer Service team within 90 days of receiving your order. Refunds or replacements will only be considered if the request is made within this 90-day window. 

Damaged or Defective Items:
If you receive a damaged or defective item, you must report it to our Customer Service team within 90 days of receipt. After verifying the issue, we will take appropriate action.

Product Discrepancies:
If the product received does not meet your expectations or differs from the description on our site, please notify our Customer Service team within 90 days of receipt. We will review your complaint and make a suitable decision.

Refund Repayment Method:
Refunds will be processed using the same payment method used for the original purchase. If payment was made via credit card, the refund will be credited to the same card. If payment was made via bank transfer or debit card, the refund will be transferred to the same bank account.

Your satisfaction is important to us, and we are committed to resolving any issues within the defined timeframe.

Thank you for your understanding.